Customer Satisfaction Survey | Parr Instrument Company

Customer Satisfaction Survey

Customer Satisfaction Measurement Questionnaire
We would like to know your opinions of the process involved in the purchase of a Parr Instrument Company product. Below you will find questions that will help us evaluate the steps our customers go through when they purchase products from us. Your answers will help us improve the areas that gave you difficulty when they were used.
1.	First we would like to know which products were in your mind when filling out the questionnaire. Please check one box to indicate the product or products that you had in mind when answering the following questions.
	a.	Oxygen Bomb Calorimeters
	b.	Stirred or Unstirred Reactors
	c.	Custom Vessels or Systems
	d.	Controllers or Process Controllers
	e.	Hydrogenation Apparatus Shakers
	f.	Low Pressure (Glass) Reactors
	g.	Multiple Reactor Systems
	h.	Acid or Microwave Acid Digestion Bombs
	i.	Cell Disruption Bombs
2.	During the Pre Sale Process there were several times you may have been in contact with our people, sales literature or website when looking for information. A few questions here will help us evaluate your experience. Please give us a number rating on a scale from 1 to 10 with 1 (one) being the worst and 10 (ten) being the best.
	Did you contact our sales or customer service people? If the answer is yes, please answer the questions below.		Yes No
	a.	Please rate your satisfaction with their ability to help with your information needs and product specifications.
	b.	Please rate your satisfaction with the information found in our sales literature or on our website.
3.	Did the sales or customer service people offer to send you a quotation? If the answer is yes, please answer the questions below.		Yes No
	a.	Was the quoted price what you expected?	Yes No
	b.	Was the quoted lead time what you expected?	Yes No
4.	Next we come to the Ordering Process. When you placed the order, were there any problems? If the answer is yes, please answer the question below.		Yes No
	a.	Please rate the ability of the sales and customer service personnel to assist you in the ordering process... on a scale of 1 to 10 with 10 being the best.
5.	Quality of the product is a most important aspect of the Customer Satisfaction Measurement. When you received the product in your location, did the quality of the design and manufacturing meet your expectations?
	a.	Please rate the quality of the design on a scale of 1 to 10.
	b.	Please rate the quality of the manufacturing on a scale of 1 to 10.
6.	Timeliness of the delivery is another important aspect of the measurement of customer satisfaction. Did the goods get there when they were promised and did you receive what you ordered? Were the goods damaged in transit?
	a.	Please rate the delivery performance with respect to the agreed upon lead time.
	b.	Were there any problems with the packaging?	Yes No
	c.	Was there any damage to the goods?	Yes No
	d.	Were any of the parts and manuals missing?	Yes No
	e.	If the answer was yes to any of the three questions above, please rate the handling of the problem by the people at Parr.

Thank you for your participation in this questionnaire. There is one more thing we would like you to do. Please tell us who you are by filling out the three lines below.

Name:
Company:
Email Address:

Parr Instrument Company
211 53rd Street
Moline, IL 61265

Fax 309/762/9453
Email parr@parrinst.com

Rev.1 5/28/02
Rev.2 1/15/03

Parr Customer Satisfaction Survey

Customer Satisfaction Survey
Today's Date: 09 September 2010
Parr Instrument Company
211 Fifty Third Street
Moline, Illinois 61265-9984
1-800-872-7720 / (309) 762-7716 FAX (309) 762-9453
Email: parr@parrinst.com